Get in Touch
Have questions? We're here to help. Reach out to our team and we'll get back to you as soon as possible.
How should you contact Insight Agent for the fastest resolution?
Direct answer: Submit a concise support request with reproducible steps, expected result, and actual result. Include your account email and screenshots when possible so the team can route the issue directly to support, billing, or engineering without a second intake round.
- •Typical response window: 24–48 hours for standard requests.
- •Billing questions are handled in one business day when charge details are included.
- •Feature requests should include workflow impact and business outcome.
Why does structured support intake improve response quality?
According to the support escalation checklist (2026), tickets with subject, reproducible steps, and expected outcome are triaged faster and with fewer follow-up messages. Research by SaaS support teams consistently shows that missing context causes the largest avoidable delays in first-response resolution.
"A clear issue statement plus evidence is the highest-leverage way to reduce support turnaround," says the Insight Agent support workflow guide.
| Message element | Operational impact |
|---|---|
| Issue category selected | Routes directly to billing, support, or product queue. |
| Exact timestamp and action | Speeds up log correlation and root-cause analysis. |
| Screenshot or recording | Improves reproducibility for UI/state defects. |
Source: Insight Agent support triage reference (2026).
Contact Information
We're always happy to hear from our community. Whether you have a question, feedback, or just want to say hello!
Location
Remote-first company
Serving sellers in 180+ countries
Response Time
24-48 hours
We typically respond within 1-2 business days
Quick Links
Serving Sellers Worldwide
We're a remote-first company serving Etsy sellers in over 180 countries
180+ Countries Served
Remote-first company with global reach
Frequently Asked Questions
What is the best way to get a quick response from support?
The fastest way to reach our team is through the in-app support channel, where most issues are triaged within a few hours during business hours. For general inquiries, email support@insightagent.app with a clear subject line describing your issue. If you are reporting a bug, include your browser, operating system, and the steps that caused the problem so we can reproduce it faster.
Can I request a feature or suggest an improvement?
Absolutely. Feature requests are a key part of how we prioritize our roadmap. Use the contact form above, select "Feature Request" as the subject, and describe the specific workflow you would like improved and why it matters for your Etsy business. Our product team reviews all requests, and popular suggestions are regularly built into upcoming releases.
How do I report a billing discrepancy or unexpected charge?
For billing issues, select "Billing Question" in the contact form and include your account email address and the date and amount of the charge in question. Our billing team reviews these within one business day. For urgent billing concerns, you can also reach out through the in-app support to flag the issue for immediate attention. We take billing accuracy seriously and resolve discrepancies promptly.
What information should I include when contacting support about a technical issue?
When reporting a technical problem, including the following details helps our team resolve it faster: your account email, the browser and version you are using (e.g., Chrome 120), your operating system (e.g., macOS 14, Windows 11), a step-by-step description of what you were doing when the issue occurred, and a screenshot or screen recording if possible. The more context you provide upfront, the less back-and-forth is needed to diagnose and fix the problem.