What action failed and what were you expecting to happen?
State the exact page, button, and expected output so triage can reproduce the failure on the first pass.
Help Center
Get support and find answers to your questions about using Insight Agent.
What is the fastest way to get help with Insight Agent?
Direct answer: Use in-app support first, then include your account email, browser version, and reproducible steps. This gives the support team enough context to triage most issues in the first reply and usually shortens back-and-forth by one to two cycles.
- •Response-time target: most support replies arrive within 24–48 hours.
- •Bug reports with screenshots and exact steps are prioritized faster.
- •Billing or credit issues should include date/time and action context.
Which support questions should sellers answer before opening a ticket?
The fastest tickets include concise context. Answer these questions before you submit so support can route your request immediately.
When did the issue happen and which account is affected?
Include timestamp and account email to speed up log correlation across API and background jobs.
Do you have evidence (screenshot, recording, or error text)?
Attach visual or textual evidence to reduce back-and-forth and help engineering verify UI and state conditions quickly.
Is this issue blocking revenue-critical work?
Call out business impact so support can prioritize urgent listing, billing, or publishing blockers.
Source: Insight Agent support triage checklist (2026)
Help & Support Coming Soon
We're building a comprehensive help center with resources to assist you every step of the way.
Comprehensive Guides
Step-by-step tutorials for getting the most out of each Insight Agent feature.
Common Issues
Troubleshooting guides for common problems and their solutions.
Video Tutorials
Watch video walkthroughs to learn features quickly and easily.
Contact Support
Direct support channels to get help from our customer support team.
In the meantime, you can always reach out through the app for direct support.
How can sellers speed up support resolution without extra back-and-forth?
According to our support triage workflow (2026), tickets that include reproducible steps, account email, and screenshots are resolved faster because they can be routed directly to product or billing teams. In short, context quality matters more than ticket length.
"Support requests with clear reproduction steps are typically resolved in fewer exchanges than generic 'it does not work' messages," noted the Insight Agent support operations playbook.
| Ticket quality signal | Why it matters |
|---|---|
| Exact reproduction steps | Reduces investigation ambiguity and avoids repeat clarification asks. |
| Screenshot or short video | Makes UI/state issues easier to verify immediately. |
| Date/time of issue | Allows faster correlation with logs and background jobs. |
Source: Insight Agent Support Operations reference (2026).
Common Support Questions
Quick answers to the most frequently asked support questions
I forgot my password. How do I reset it?
If you signed up with an email and password, use the "Forgot Password" link on the login page. A reset link will be sent to your registered email within a few minutes — check your spam folder if it does not arrive. If you originally signed up using the "Connect with Etsy" button, your account is tied to your Etsy login and does not use a separate password, so simply log in through Etsy.
Why is my Etsy shop data not loading or showing outdated results?
If your shop data appears stale or is not loading, try disconnecting and reconnecting your Etsy shop from the account settings page to trigger a fresh sync. If the issue persists after reconnecting, clear your browser cache and try again in an incognito window. Occasionally Etsy's API has brief outages that prevent syncing — these typically resolve within a few hours without any action on your part.
My credits were deducted but the tool did not produce a result. What should I do?
If a tool errors out mid-process and deducts credits without delivering results, contact support through in-app chat or email support@insightagent.app with your account email and the date and time of the failed action. Our team reviews these cases and manually restores credits for verified errors. Ensure you have a stable internet connection before running credit-consuming tools, and avoid closing the browser tab while a tool is processing.
How do I cancel my subscription?
You can cancel your subscription from the billing section of your account settings. After cancellation, your access continues until the end of your current billing period and you will not be charged for the next cycle. Your account and data are retained so you can resubscribe later without losing your history. If you are cancelling because of a specific problem, we encourage contacting support first — our team often resolves issues that lead to cancellations.
Can I use Insight Agent for multiple Etsy shops?
Yes. You can connect and switch between multiple Etsy shops within a single Insight Agent account. Each connected shop has its own analytics view, keyword research history, and listing data. Plan limits such as monthly credits are shared across all connected shops. If you manage shops for clients, each client should have their own account to keep data and billing separate.
What should I do if I find a bug or something is not working correctly?
Report bugs through the in-app feedback option or email support@insightagent.app. Include your browser name and version, your operating system, and a step-by-step description of what you were doing when the problem occurred. Attach a screenshot or screen recording if possible. We triage bug reports by severity and aim to address critical issues within 24 hours and minor bugs in the next release cycle.